OUR COMMITMENT
Soeur upholds a vision of sustainable fashion, featuring pieces that can be passed down and stand the test of time.
To take this ethos further, we are launching our second-hand platform: a dedicated space to resell Soeur pieces you no longer wear, give them a second life, and benefit from an immediate discount voucher in the process.
A tangible solution in the move towards a circular and sustainable fashion system.
Any questions? We answer your questions here
What are the delivery methods and times?
We offer delivery to a collection point or to your home. We work with various carriers: Colissimo and Chronopost.
Delivery times vary depending on your location and your chosen shipping method. You can find this information during the ordering process. Generally, the delivery time is 3 to 5 days for France and 4 to 6 days for other European countries. We do our best to meet these deadlines.
How do I track my parcel?
Once your order has been dispatched, you will receive a tracking number by email. You can use this number to track your parcel on the carrier's website or on our website, in the "Order tracking" section.
How does the online trade-in service work?
- In order to be accepted, your product must be in perfect condition - please consult our trade-in conditions.
- Select the items you wish to sell back to us, then follow the online steps to create your account and identify the products you wish to trade in.
- Once the trade-in request has been generated, simply print out the transfer note, sign it, and insert it in your parcel.
- You must send us your items by post using the pre-paid label provided. Return your packaged products to us in the box of your choice.
- As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within 15 days and you will receive your credit to your second-hand account.
- By logging on to the "My credit" section in your Second-Hand customer area, you can generate one or more vouchers, valid for 12 months from the date of issue:
- in stores Soeur
- online on soeur.fr or secondhand.soeur.fr
- If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the accepted items.
How will I receive my trade-in money and do I have to wait until my item is sold to receive my credit?
Once your items have been checked and validated by our quality experts, you will receive your money in the form of credit, available in your member area under the "My credit" section.
You will then be able to generate a voucher, which you can redeem via:
- The second-hand site secondhand.soeur.fr
- The new site soeur.fr
- Soeur stores
No need to wait for your item to be sold!